Shipping Policy – Mum & Me™

At Mum & Me™, we are committed to delivering your postpartum essentials and baby accessories safely, quickly, and reliably across South Africa.

Processing Times

• Orders are processed within 1–3 business days after payment confirmation
• Orders placed on weekends or public holidays will be processed on the next business day
• During peak periods, processing times may be slightly extended

Once your order has been processed and shipped, you will receive a confirmation notification with tracking details where available.

Shipping & Delivery

We proudly partner with Aramex Courier Services to ensure reliable nationwide delivery.

Estimated delivery times:

• Main cities & urban areas: 2–5 business days
• Regional & outlying areas: 4–7 business days

Please note that delivery times are estimates and may vary depending on your location, weather conditions, courier delays, or high-demand periods.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery location and order size.

We may occasionally offer:

• Free shipping promotions
• Discounted delivery specials
• Limited-time shipping offers

These promotions will be clearly displayed on our store when active.

Order Tracking

Once your order has been dispatched, tracking information will be provided via email or SMS where applicable.

If you have not received your tracking details within the expected processing period, please contact our support team.

Incorrect Shipping Information

Customers are responsible for ensuring that all delivery details are entered correctly at checkout.

Mum & Me™ will not be held responsible for:

• Delays caused by incorrect addresses
• Failed deliveries due to inaccurate contact information
• Additional courier fees resulting from address changes after dispatch

Lost or Delayed Parcels

While we work closely with our courier partners to ensure timely delivery, unforeseen delays may occasionally occur.

If your parcel appears lost or significantly delayed, please contact us and we will assist in opening an investigation with the courier service.

Damaged Parcels

If your package arrives visibly damaged, please:

• Take clear photos of the parcel and products
• Contact us within 48 hours of delivery
• Include your order number and details of the issue

We will work with you to resolve the matter as quickly as possible.

Contact Us

For any shipping-related questions or assistance, please contact our customer support team and include your order number for faster assistance.